Frequently Asked Questions (FAQ)
Click below for the answers to some frequently asked questions about our behavioral health services. If you do not see the answer to your question below, please contact us.
- What aftercare programs are available?
- Who can refer to River Oaks Hospital?
- Will my insurance company pay for treatment?
- What should I bring with me to River Oaks?
- If I have a problem on a weekend or in the evening, how do I contact River Oaks Hospital?
What aftercare programs are available?
With the restrictions on inpatient lengths of stay by managed care companies and to ensure patient success, it has become vital that each patient be provided and appropriate aftercare plan. Depending upon clinical needs, individuals may be referred to River Oaks partial or intensive outpatient programs. The may also be referred back to their own outpatient provider or be assisted in obtaining services upon discharge.
Who can refer to River Oaks Hospital?
We welcome referrals from medical or mental health caregivers, case managers, employee assistance programs, family members, community agencies, hospitals, clergy, friends and patients themselves. If you would like further information, call our representative at 504-734-1740 or 1-800-366-1740.
Will my insurance company pay for treatment?
River Oaks Hospital works closely with patients, their families, agency representatives, insurance companies, EAPs and managed care providers to determine all possible payment options. River Oaks also accepts MEDICARE and TRICARE®. In addition, River Oaks Hospital will accept direct payment of fees for individuals who do not have or want to use insurance. We are an approved provider for most major insurance companies and managed care plans.
What should I bring with me to River Oaks?
- Insurance cards and personal identification.
- Overnight personal care items including shampoo/conditioner, toothbrush, toothpaste, deodorant, combs, brushes, lotions, hairdryers, safety razors (products that are alcohol-based will not be allowed on the units)
- Casual clothing (wash and wear depending on the season)
- Comfortable shoes (sneakers for outside recreation)
- Current medications
- Small amount of money (for vending machines)
Things to leave at home:
- Electronic Devices
- Books or magazines of any type (all reading materials provided)
- Any substances that contain alcohol, drugs, or other substances that could be abused
- Tight fitting or short cut clothing, shirts with inappropriate slogans or revealing slumber wear
- Food of any kind
- Any other valuable items
If I have a problem on a weekend or in the evening, how do I contact River Oaks Hospital?
River Oaks is open 24-hours a day, 7 days a week to assess and treat mental illness and chemical dependency.
If you are in need of treatment or have a question you can call our representative at 504-734-1740 or 1-800-366-1740 any time.